Shipping policy

SHIPPING AND LOCAL PICKUP POLICY

Thank you for choosing ZenObsession Candle Co. Each candle is prepared with care, and we appreciate your patience while your order is processed.

ORDER PROCESSING

Orders are generally processed within 3–5 business days. Business days do not include weekends or holidays.

Processing times may be extended during sales, holidays, severe weather, or periods of high order volume. You will receive an email confirmation when your order has shipped or is ready for pickup.

SHIPPING

We currently ship within the United States. Available shipping options and charges are displayed at checkout.

Shipping estimates begin after an order has been processed and transferred to the carrier. Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.

When tracking is available, your tracking information will be sent to the email address entered during checkout.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before placing your order.

If you notice an error, contact ZenObsessions@gmail.com immediately. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Additional shipping charges may apply if an order is returned because of an incomplete or incorrect address.

MISSING OR DELAYED PACKAGES

If your tracking has stopped updating or your package appears delayed, please contact the carrier first and then email ZenObsessions@gmail.com with your order number. We will assist where reasonably possible.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your building office, and the carrier before contacting us.

DAMAGED ORDERS

If your order arrives damaged, defective, or incorrect, contact ZenObsessions@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the product, shipping box, and packaging.

Please refer to our Return and Refund Policy for complete claim information.

LOCAL PICKUP

Customers who select local pickup at checkout will receive an email when their order is ready.

Please do not arrive before receiving the ready-for-pickup notification. The pickup location, available times, and instructions will be provided privately in the notification email.

Bring your order confirmation or valid identification when collecting your order. If you cannot pick up your order within the provided timeframe, contact us to make alternate arrangements.

QUESTIONS

For questions regarding shipping or local pickup, contact ZenObsessions@gmail.com.