Refund policy

RETURN AND REFUND POLICY

Because our candles are handmade in small batches, all sales are final. We do not accept returns or exchanges for fragrance preference, minor variations in color or appearance, or products that have been used or burned.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us at ZenObsessions@gmail.com within 48 hours of delivery or pickup.

Please include:

• Your full name and order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping box and packaging, if applicable

Please keep the product and all original packaging until your claim has been reviewed.

Once approved, ZenObsession Candle Co. may offer a replacement, store credit, or refund. Replacements are subject to product availability.

CANCELLATIONS

To request an order cancellation, email ZenObsessions@gmail.com as soon as possible. We cannot guarantee cancellation once an order has entered processing, been prepared for pickup, or shipped.

REFUNDS

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the order was incorrect or the issue resulted from an error by ZenObsession Candle Co.

Do not mail or return any product without first receiving authorization and return instructions from us.

This policy does not limit any rights provided under applicable consumer-protection laws.

Questions about this policy can be sent to ZenObsessions@gmail.com.